CyberArk PSMRC058 Failed to start encode SCPR, reason:

I would like to share with you the solution to the error that I received PSMRC058 Failed to start encode SCPR, reason: <ID> on some PSM servers after upgrading to CyberArk PSM version 13.

Error:

Error Code: PSMRC058 Failed to start encode SCPR, reason: <ID>

I tried a few solutions presented in my research, but I was not successful. Later, I realized that two things caused this error:

1. Incomplete or pending Windows updates.
2. The absence of the GlobalSign Code Signing Root R45 certificate on the PSM servers.

Solution:

1. Complete any pending Windows updates or install any missing ones.
2. Install the GlobalSign Code Signing Root R45 certificate on the PSM servers by following these steps:
   a. Download the certificate from the GlobalSign website. (Link)
   b. Open the “Certificates” snap-in on the PSM server’s local computer.
   c. Right-click the “Trusted Root Certification Authorities” folder and select “Import.”
   d. Follow the steps in the Certificate Import Wizard to import the certificate.
   e. Restart the PSM server for the changes to take effect.
   

I hope this helps!